A successful strategy to take your contact center into the cloud, especially in a time when supporting the remote worker and working from anywhere is supremely important, rides first on everyone’s mind.

Before you can choose the right cloud technology or mode of approach, you need to consider:

• Mapping your strategic cloud initiative
• Choosing the right cloud technology
• Key benefits of the cloud
• Typical length of migration
• How to minimize disruption when moving to the cloud
• A phased approach vs. a quick “light switch” approach

During this Virtual Think Tank, Frost & Sullivan’s Michael DeSalles will moderate a discussion on choosing the right cloud technology, key benefits of the cloud, and what you can do today to shorten and simplify your migration plan. The contents of your collective conversation will feed an article Frost & Sullivan is writing titled, “The Contact Center’s Journey to the Cloud: How to Map your Strategic Initiative.” Based on past experiences, we expect you to leave with several key, actionable takeaways and new connections with industry peers.