In our highly dynamic contact center environment many organizations are challenged to find the right solutions and partners-both from a technology and customer care perspective. The overarching goal is consistent and personal digital service delivery; responding to customers on the channels of their choice. Companies are in the throes of creating environments conducive to a more engaged and productive workforce. Therefore, it is critical to design employee experiences that not only attract and retain crucial talent, but also optimize individual and collective potential in the workplace.

Join an interactive conversation with your peers on the following topics:

• Improving the Customer Experience (CX) with next-gen technologies
• Strategies to engage employees that ensure their success
• Measuring employee performance and sentiment

Together, we expect to hear compelling industry examples, use cases, and best practices. Based on past experience we expect you to leave with fresh ideas and takeaways, along with valuable new connections with industry leaders. Frost & Sullivan will produce an exclusive Industry Insight, capturing group thoughts and commentary from this event.