Today’s most successful companies have one thing in common: continuous innovation. Across all industries, companies like Amazon, Airbnb, Square, Nintendo and 23andMe consistently enter new markets, launch new products, and reinvent and reimagine digital customer engagement. For these leading brands, creating connected digital journeys is not just about enabling individual digital channels; it’s about taking the best of human and machine intelligence to drive end-to-end service innovation. At this invite-only Executive Think Tank Dinner, we’ll discuss how innovative companies can integrate digital CX touchpoints that remain grounded in human-centered design, intelligent automation and process efficiencies that actually reduce customer effort each step of the way while enabling satisfying customer experiences.

Join us as we discuss how a consistent and contextual customer journey leverages:

We'll be reviewing industry examples, journey mapping, use cases, and discussing best practices to enable digital, reduced effort, human experiences. The content of your collective conversation will feed an article Frost & Sullivan is writing titled “The Effortless Customer Experience in the Age of Digital Transformation.” Based on past experiences we expect you to leave with a ton of great takeaways and new connections with industry peers.

Thought Leader RSVP