Customer behaviour is increasingly driven by convenience and context, and organisations must deliver on customer expectations across platforms and channels, every time. Outdated, inflexible and costly legacy contact center technologies make the agents’ mission almost impossible but, fortunately, modernising the contact center can be easy.

Join us as we discuss and share insights on:

1. Aligning customer journeys, rewriting processes and removing pain points
2. Customer loyalty as a true competitive differentiator
3. Integrating AI and data analytics to make the most of Digital Transformation

We'll be reviewing industry examples, journey mapping, use cases, and discussing best practices in the contact centre. The content of your collective conversation will feed an article Frost & Sullivan is writing titled “Digital Transformation in Action: Best Practices in the Contact Centre.” Based on past experiences we expect you to leave with a ton of great takeaways and new connections with industry peers.

Thought Leader RSVP